Frequently Asked Questions
Got a question? We're here to help.
📦 Orders & Shipping
How long does shipping take?
Standard shipping takes 3–5 business days. Delays may occur during holidays or high order volume.
How much is shipping?
We offer free shipping on orders over $50. Shipping fees for smaller orders are calculated at checkout.
Do you ship internationally?
Currently, we only ship within the U.S. We are working on expanding international shipping in the future.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link. You can check your shipment status anytime.
👜 Product Information
How should I clean the bag?
Our bags are machine washable on a gentle cycle using cold water. For extra care, hand washing is also an option. Always air dry and avoid bleach or harsh chemicals.
What materials are used? Are they eco-friendly?
Yes, we use eco-friendly materials such as canvas and cotton. Material types may vary by product, so please check the product detail images on each item's page for specific fabric information.
Can the bag carry heavy items like a laptop?
Yes! Our bags are designed to be sturdy and practical. They can safely carry laptops, books, and daily essentials.
Will the color look the same as in photos?
We do our best to represent colors accurately, but slight variations may occur due to screen settings or lighting.
🔄 Returns & Exchanges
Can I return my order?
Yes! You can return items within 14 days of delivery. Items must be unused and in original condition. Contact us to start the process.
Do you offer exchanges?
We accept one-time exchanges for color or style within the same product line. Shipping fees may apply.
💬 Other Common Questions
Can I order without creating an account?
Yes, guest checkout is available. However, creating an account allows for faster checkout and order tracking.
Where can I find discount codes?
Subscribe to our newsletter and follow us on Instagram for the latest promotions and discount codes.
What is Simplyish?
Simplyish is a lifestyle brand that celebrates thoughtful simplicity. We create eco-friendly, everyday essentials that blend style and function.
Still have a question?
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